Returns

Returns
Items can be returned within 14 days of receipt of the goods.
However, in order to exercise your right of return, you must have only worn the goods to try them on, as in a shop, and you must return the goods complete and undamaged. Once this period has expired, it is no longer possible to return the goods. The right of return does not apply to the purchase of gift vouchers.

Our address for all returns is:
Bojan Sekicki, Klösterlistrasse 6, 6010 Kriens, Switzerland

Important:
Returns must be reported electronically in the online shop under your order. "Return Items(s)"
After the electronic notification, you can send the return immediately.
We can only accept returns with the electronic notification in the online shop.

The electronic returns notification function is only available to customer accounts.
If an order was placed as a ‘guest’, no electronic returns notification can be made. In this case, please send the items to our address and we will take care of the electronic returns notification.

The refund will be made via the original payment method.
The customer bears the shipping costs for the return. We cannot accept responsibility or refund these costs.
Any customs charges incurred are not the responsibility of Grubin Switzerland / Torus Swiss GmbH and will be deducted from your refund.

Grubin Switzerland / Torus Swiss GmbH cannot accept responsibility for parcels lost in transit, so it is strongly recommended that you use a trackable shipping service.

Exchanges
For an exchange, please place a new order or contact us at info@grubin.ch.

GRUBIN Shoes Switzerland - walk healthy
Torus Swiss GmbH